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Return & Exchange
Return & Exchange
About Return and Exchange:
---Without any quality problem
We accept return of products. Customers have the right to apply for a return within 15 days after the receipt of the product.
If you want to return an item, please contact us first by sending an email to [email protected]. You are required return the item within 15 days once it is received. Please keep the item in original condition, items that has been used or damaged is not returnable any more.
1 Return for exchange: you are supposed to pay the shipping fee and the price difference.
2 Return for refund: the freight cost of which we shipped the package to you will be removed on your refund when we receive the return package.
If you need to return, please kindly contact us via email first after you receive the parcel. We will send you the return steps and return information according to the condition
Q: Can I get a full refund?
If the returning is due to our problems (Such as Incorrect products, the Quality problem of products), after confirmed, we will provide a full refund for you, but you need to contact us about the defective items via email within 2 days. If not reported, we will not issue credit. So if you believe you have received an incorrect item, please kindly contact us within 2 days after receiving your package.
Q: If I refuse to accept the package, can I get a full refund?
We do not accept the refusal to return without any reasons. If you refuse to sign the parcel lead to the return, you will need to pay for the return shipping and the shipping fee we paid the first time. Any expenses incurred during the return of the parcel will also be deducted from your payment. So we suggest customers if have any problems (Such as place the wrong order/ want to cancel /want to exchange, please feel free to contact us within 24hours via email before shipping, so that we can help you solve it out in time.
Q: How long can I get a refund after returning the parcel?
Once your return is received and inspected, we will send you an email to inform you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Q: Do I need to pay for the return shipping?
Please note that original shipping fees will be removed from the refund and return shipping costs are the customer's responsibility if the returning is due to the buyer`s problem. We do not provide return shipping labels. The return fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.
Q: What method do I use to return?
We don't have return label, you can try to use the USPS return for it.
For returning items, please ship to the address below:
Add: 10153 Royal Island Ct. Orlando. FL. 32836
Phone: +1(518)9615133
